MetLife Australia has appointed its first-ever chief customer and marketing officer, promoting Chesne Stafford to the role.
Stafford is currently the insurance businesses chief distribution officer, with her new role designed to drive business growth and strengthen key capabilities in the business.
She brings to the role over 20 years experience in financial services and a passion for advocating for both clients and customers.
Stepping into the chief distribution officer role will be Michael Mulholland. Mulholland has over 25 years experience in financial services in group and retail sales roles across the wealth management industry.
MetLife CEO Richard Nunn says the appointments will boost the company's "bench strength in customer and marketing, and sales and distribution".
"We plan to grow the business and to be able to do that we need the right capabilities at the most senior level. I see the need to push harder in both these areas as the way forward to making a real impact on the market and ultimately our customers," Nunn says.
“Chesne has built our distribution strategy and led the growth that’s resulted in MetLife being 3rd in the group market. This new role is an opportunity to apply her skills and experience in distribution with a customer lens. We need someone always championing our customers, and making sure we’re creating experiences that meet their needs and expectations."
The appointments come following Nunn taking the reins at MetLife in May 2019.
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