Sydney independent agency Engaging.io has opened its doors in North America and has appointed Ben Whitehead to manage US client growth.
Engaging, a CRM integration agency and global HubSpot partner, already working with a number of US clients across the event, media, education and sporting sectors, opens its US office in Salt Lake City.
Whitehead joins from multinational software company Hyland and Netsmart which develops technology and software services for the healthcare industry. He will help clients address business problems by working alongside the Engaging team and Hubspot to identify the best solutions for them.
Michelle O’Keeffe, CEO at Engaging.io, said this is a significant moment in the history of Engaging.
“We weren’t looking to hire someone to manage sales in the US, but when we found Ben, we knew he was the right person," O’Keeffe said.
"Our sales function isn’t sales in the traditional sense of the word. We only speak to businesses that have already identified an issue in their business and their tech stack isn’t supporting their business objectives.
"All our leads have an existing identified need and we needed someone who was more focused on solving their problems than shoehorning a boxed solution at them. Ben is at heart a solutions consultant, he isn’t pushy, he cares, and he’s personable. He was so like us we had to check he wasn’t already working here.”
Whitehead said the opportunities for Engaging and Hubspot in advancing CRM solutions at the enterprise level, and moving away from legacy platforms such as Salesforce, are considerable.
"I’m delighted to join the Engaging team as their first US hire and will be making my first trip to Sydney at the end of this month to meet the team in real life and get to know more about the business," Whitehead said.
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