Health, wealth and care provider Australian Unity has appointed InMoment to work on its customer experience (CX) initiatives.
“At Australian Unity, we make it a priority to truly listen to our members and turn their feedback into real, meaningful changes," Australian Unity’s general customer customer insurances, Lenette Gear, said
"Working with InMoment helps us better understand what matters so we can focus on the changes that will have the greatest impact for our members."
Australian Unity will leverage InMoment's AI-powered integrated CX platform
InMoment’s APAC managing director, David Blakers, said the company was honoured to partner with Australian Unity.
“Australian Unity is investing in a truly comprehensive approach to CX, leveraging our full suite of capabilities to connect every customer touchpoint. This level of integration will allow them to take real-time, data-driven actions that drive positive change and long-term loyalty," he said.
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